Responsible Gambling

We take player safety seriously and promote responsible play across our site. This page explains how we support controlled gambling and what practical steps you can take to stay in control. Read the options available in your account and use the tools that suit you. If gambling stops being fun, act early and use the limits, time-outs or self-exclusion options. For more help, follow the guidance below or contact local support services listed on this page. VegasHero Responsible Gambling is part of our service commitment to safer play and informed choices.

Player protection principles

Clear rules, voluntary limits and practical tools are provided so you can manage activity. Access to support and easy‑to‑use controls are prioritised. Personal accountability and informed decisions are central to how we present gambling services.

Tools to manage your gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control spend. Loss limits let you cap net losses over a set period. Limits can be adjusted down immediately; increases may take effect after a cooling period. Check Account Settings or the Help area for options.

Time limits and session controls

Use session timers and reality checks to monitor play time. Automated session reminders help you take breaks. Short pauses or scheduled time-outs are available if you need a temporary break from gambling.

Self-exclusion and cooling-off

Self-exclusion blocks access to the account for a set period and can be used for short or long terms. Cooling-off lets you pause activity for days or weeks. Contact Help if you require assistance initiating self-exclusion or extended blocks.

Recognising signs of problematic behaviour

Warning signs include chasing losses, spending more than planned, neglecting work or family, borrowing money to gamble, unsuccessful attempts to stop, and mood changes linked to play. Early recognition makes it easier to act and reduce harm.

Guidance for staying in control

Decide a budget before you play and stick to it. Use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and remove saved card details if helpful. Keep gambling as entertainment, not income, and review activity regularly.

Access to professional help and support organisations

Seek professional support if gambling causes harm. Services in Australia include Gambling Help Online and Gamblers Anonymous, and Lifeline is available on 13 11 14 for crisis support. Talk to a GP or local health service for referrals. Use recognised organisations for confidential advice and treatment options.

Need help now

If you want to change limits, request a time-out or start self-exclusion, use the Help section in your account or contact support channels listed in the site footer. If you are in immediate distress, contact local emergency services or a crisis hotline without delay.